Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.

CONRACS Evolving From Novelty to Norm

By Jeffrey A. Weiner, September 2010 in Rental Operations

There is no denying the growing popularity of consolidated rental car facilities. They offer traveler convenience, increase airport revenue and have a better impact on the environment.

Miami Airport Opens New Car Rental Facility

July 7, 2010 in Rental Operations

A ribbon-cutting ceremony will be held July 12 at the 3.4-million square foot facility, which accommodates 16 car rental companies and 6,500 vehicles.

Fee Hike to Fund Consolidated Airport Project in Hawaii

July 7, 2010 in Legislative, Rental Operations

One tourism executive questions whether Honolulu needs a new $229 million rental facility. Another $190.5 million project is planned for Kahului Airport, and smaller facilities are planned for Lihue and Hilo.

Guaranteed Reservations: Are We Ready?

By Valyn Perini, June 2010 in Rental Operations

No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?

Getting Into Vans?

By Chris Brown , June 2010 in Rental Operations

While 12- and 15-passenger vans offer great earning potential, they require more time and labor and come with greater risk and responsibility. It’s not a business for the casual car rental operator.

Developments in Negligent Entrustment Law

By Michael LaPlaca, June 2010 in Fleet Insurance, Rental Operations

Are increases in negligent entrustment lawsuits a result of injured plaintiffs blocked by the Graves Amendment?

Unlimited Miles or Mileage Caps

By Jim Schalberg, June 2010 in Rental Operations, Remarketing

To answer this question you must decide: Are you in the used-car business and happen to rent cars, or are you in a rental business that happens to sell cars?

What’s Your Big Idea?

By Chris Brown , June 2010 in Fleet Insurance, Rental Operations, Remarketing

At the 2010 Car Rental Show, Jim Tennant of the Tennant Group held a profit idea session in which six products, services and ideas were presented that operators could bring home and employ in their businesses. Seminar attendees voted on the best idea. The winner, Sarah Romanowski of Ride Share Systems LLC, received a free pass to a future Car Rental Show. These six concepts could reduce expense and boost your bottom line.

Guaranteed Service for a Guaranteed Reservation

By Bob Barton, June 2010 in Rental Operations

When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.