Does the 2009 Rental Car Satisfaction Study Provide Faulty Analysis?

November 25, 2009 in Rental Operations
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The J.D. Power & Associates 2009 Rental Car Satisfaction Study found the industry average for overall satisfaction stabilized after two years of declines.

While stabilization is good news for the industry, J.D. Power’s qualitative analysis of the industry is causing some disagreement.

To read the Auto Focus blog, click here: http://www.businessfleet.com/Blog/Auto-Focus.aspx.

Tags: customer service

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