Avis Recognized for Customer Loyalty for 11th Consecutive Year
The car rental company is named the top car rental company in customer loyalty by the Brand Keys Customer Loyalty Engagement Index. The annual study examined customers' relationships with 518 brands in 71 categories.
For the eleventh consecutive year, Avis Rent A Car was named the top car rental company in customer loyalty by the Brand Keys Customer Loyalty Engagement Index.
The annual study examined customers' relationships with 518 brands in 71 categories.
"Avis continues to lead the drive towards excellence in the car rental industry," said Robert Passikoff, founder and president of Brand Keys Inc. "Our research shows that customers give Avis high marks in areas such as brand reputation, customer service, reliability and safety. We commend Avis for their continued success in engaging these consumers and creating loyal customers."
"We pride ourselves on providing Avis customers with first-class service and products and services that make renting a car a time-saving and enjoyable experience," said Ronald L. Nelson, chairman and chief executive officer of Avis Budget Group, parent company of Avis. "We greatly appreciate that Brand Keys and our customers recognize the efforts made by Avis employees throughout the country."
For more information on the 2010 Brand Keys Customer Loyalty Engagement Index, visit www.brandkeys.com.
More Rental Operations
U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion
The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.
Read More →
Rental Fleet Sales Skating Just Above 2025 Levels
The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.
Read More →
Grow Your Rental Business Beyond Cars
Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.
Read More →
Using AI to Create Clarity, Not Conflict, in Rental Car Damage
Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.
Read More →
Get Ready To Roll: No Stopping Self-Driving Rental Cars
The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.
Read More →
Southwest Airlines Selects CarTrawler For Its Car Rental Booking Platform
The platform is designed to allow customers to compare and book rental vehicles more easily during the travel booking process.
Read More →
Cross-Pressures, Evolving Trends Drive 2026 Rental Car Industry
A combination of cautious economic behavior, shifts in the rental vehicle market, and technological influences are shaping car rental operator decisions.
Read More →
Government Affairs Executive Wins Leading Rental Car Industry Award
Robert Muhs started in the car rental industry with Avis Budget Group two years before the first International Car Rental Show.
Read More →
Green Motion Expands Its African Presence with Mozambique Launch
This new rental car outlet reflects the growing demand for reliable transportation and the emphasis on sustainable travel across the continent.
Read More →
RentalMatics, GeoInt Partner On Rental Car Speed Tracking Tech
Rental operators can now detect and act on speeding while vehicles are still on rent, thereby reducing fines, admin workload, vehicle wear, and safety risks.
Read More →