Rental Operations
There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.
By Chris Brown , February 2011 in Rental Operations
Technology, sustainability and “the new normal” will take center stage at this year’s annual industry conference.
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By Ken Stellon, February 2011 in Rental Operations
Proper language during the rental process will increase sales conversions, lower customer complaints and boost the confidence of your frontline sales team.
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January 5, 2011 in Rental Operations
The company also announced the sale of PractiCar and U-Save franchises in Canada, Missouri and Louisiana.
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By Chris Brown , January 2011 in Rental Operations
J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
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By Justina Ly, January 2011 in Rental Operations
The synergies between an insurance firm and a Hertz Local Edition
lead to a successful rental operation in a small town.
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By Chris Brown , January 2011 in Rental Operations
The market is rebounding. Are you poised to take advantage of new opportunities?
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By Howard J. Hirsch, January 2011 in Rental Operations
The Insurance Information Institute states that 10 percent of all losses are fraudulent. That equates to higher insurance premiums for everyone. Fraud exists, but it is not easy to detect.
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December 29, 2010 in Rental Operations
The new Clean Energy CNG fueling facility, open 24 hours for public access, will support the expanding Hertz fleet of clean-burning CNG airport shuttle buses.
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December 22, 2010 in Rental Operations
De Shon’s address is entitled, “Rethinking Car Rental in a New Era of Technology.”
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November 17, 2010 in Rental Operations
Enterprise ranks highest in customer satisfaction among rental car companies for a seventh consecutive year, according to the J.D. Power and Associates 2010 North America Rental Car Satisfaction Study.
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