New York Approves Anti-Steering Law Against Auto Insurers

Under the new law, insurance companies cannot require consumers to use a specific car rental company when they rent vehicles as substitute transportation per their insurance policies.

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Dollar Thrifty Expands International Web Sites With CarTrawler

Dollar and Thrifty plan to launch new international Web sites, which feature market-specific products and use country-specific languages and currencies.

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Resale Value of 2010 Ford Taurus Jumps 39 Percent

The 2010 Ford Taurus is posting an average 39 percent increase in resale value - or $7,100 - over the 2009 model, according to Ford Motor Company.

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An Independent RAC Opens in Michigan

In an era of brand name consolidation and store closings, an independent car rental company hangs a shingle in a small local market.

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An Auto Rental Customer’s Good Service Story

Exceptional service from contract signing to vehicle return illustrates the possibilities when employees are well-coached in customer service.

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GM Recalls Crossovers for Safety Belt Inspection

The recall affects 2009-2010 models of the Chevrolet Traverse, Buick Enclave, GMC Acadia and Saturn Outlook. GM said it discovered damaged second-row safety belt buckles among warranty returns.

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Advocacy Groups Petition FTC to Stop Enterprise From Renting Recalled Vehicles

The petition, filed by the Center for Auto Safety, Consumers for Auto Reliability and Safety, and Carol S. Houck, asks the FTC to stop Enterprise and its parent company from renting out unrepaired recalled vehicles to customers.

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NBTA Study Reveals Best, Worst Travel Taxes in Top 50 U.S. Destinations

The study shows that taxes targeting travel services increase cost by 56 percent. Rental industry says high discriminatory travel taxes deter meetings and harm local economy.

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Average Total Cost of Domestic Car Rental for Business Travelers Remains Flat in June

The average total cost for a business traveler’s domestic car rental in June was flat year-over-year at $217.13, while the average length of rental was 3.06 days.

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Hyundai Ousts Nissan to Become One of Top Five Most-Considered Brands

A Kelley Blue Book study shows Ford as the most considered new auto brand, while Toyota continues to struggle.

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There were over 20 countries/regions represented at this year's Car Rental Show.
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Will the N.Y. Anti-steering Law Work?

Understanding the other side of the claims process can give independent RACs the tools to get more replacement business.

Customer Overbooking – A Car Rental Operator’s Nightmare

This letter from a car rental operator provides an on-the-ground view of how one customer can tax system resources to the point of blowing profit right out of the water.

New Ford Explorer Saves Fuel, but What About Capabilities?

Better fuel economy on a truck usually comes with a performance trade off.

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