Tagged business tools
By Paul Allison, March 2005
With long-term commitment and enough investment, you can dramatically increase the traffic to your Web site.
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By Angela Margolit, February 2005
With more consumers booking online, independent rental businesses need to invest in a professional-level Web site and to decide whether affiliating with a GDS chain code makes financial sense.
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By John Turato, February 2005
How do you deal with resistance? First, let's define resistance. In high school physics, resistance was something that blocked the flow of electricity. In World War II, resistance was a group of people who tried to block the onslaught of totalitarianism.
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By Paul Allison, February 2005
An independent RAC's Web site needs to be more than an order-taking system. The site needs to foster trust by directly addressing customer concerns and needs.
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By Mike Kane, January 2005
Is your Web site filled with clutter and hard to navigate? Are your rental procedures overly complex, leading to long waiting periods for customers? If so, it's time to reevaluate and streamline.
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By Mike Kane, November 2004 in Rental Operations
Tap your brightest employees to get referrals, and take steps to ensure new employees are intellectually engaged and see long-term career potential.
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By Ken Stellon, September 2004 in Rental Operations
This three-step action plan can help your frontline team establish greater rapport with customers so they’re more receptive to optional products and upgrades at the counter and over the phone.
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By Ziad Khoury, Rick Zoppi and Mary Jane E. Wells, July 2004
High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build customer relationships.
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By Vafa Akhavan, March 2004
What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.
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By Mayra I. Harley, February 2004
Research indicates online travel reservations are on the rise. A presence on the right search engines is key to directing qualified leads to your Website.
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
After five years and 15,000 miles of driving per year, are there any hybrids that actually have a lower cost of ownership than their gas-engine counterparts? One unexpected vehicle takes the prize.
The federal government means business with its new law banning cell phone use while driving commercial vehicles. Can the laws go even further, and how should fleets react?
Arizona is one of a super minority of states in which auto rental companies are required by statute to pay for the negligent acts of their renters. Look for new legislation in the coming weeks that proposes to change that.
Job Finder: Access Top Talent. Fill Key Positions.