Tagged frontline team
By Frontline Performance Group, November 2011 in Rental Operations
Auto Rental News and industry professionals answer your questions about car rental trends, techniques and other current issues.
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By Frontline Performance Group, November 2011 in Rental Operations
Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?
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By Ken Stellon, November 2010
Understand why customers get angry and empower your frontline associates and managers with techniques to manage them.
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April 7, 2010 in Rental Operations
Police seek man who drove off in a rental car after claiming he was the “partner” of the man whose name was on the contract.
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March 3, 2010 in Rental Operations
She was reported to have used her employee discount at the request of her boyfriend.
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By John Nagy, January 2010 in Rental Operations
To ensure a thorough background screening process, consider these five points.
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By Ken Stellon, July 2009 in Rental Operations
The economic storm of 2008-2009 is causing shifts in the auto rental industry both in front of and behind the rental counter. Can you adjust to new market conditions and take advantage of this opportunity, or will you simply try to weather the storm?
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By Ken Stellon, January 2009 in Rental Operations
While dismal economic conditions may be out of our hands, there are things you can control to help your team post higher results and weather the current marketplace.
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By Joan Shim, May 2008 in Fleet Insurance
“I was just in an accident. What do I do?” Have you reinforced your procedures for handling a renter in a damaged vehicle lately?
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By Ken Stellon , March 2008 in Rental Operations
You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
After five years and 15,000 miles of driving per year, are there any hybrids that actually have a lower cost of ownership than their gas-engine counterparts? One unexpected vehicle takes the prize.
The federal government means business with its new law banning cell phone use while driving commercial vehicles. Can the laws go even further, and how should fleets react?
Arizona is one of a super minority of states in which auto rental companies are required by statute to pay for the negligent acts of their renters. Look for new legislation in the coming weeks that proposes to change that.
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