Tagged frontline team
By Ken Stellon , March 2008 in Rental Operations
You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”
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By Richard D. Alaniz, March 2008 in Rental Operations
The EEOC is actively challenging severance agreements that contain retaliatory language. Know the rules to stay out of legal trouble.
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By Mike Kane, January 2008 in Rental Operations
Scams perpetrated by renters, vendors and employees run the gamut from inventive and brazen to just plain stupid. Here is an “around-the-world” view of scams in car rental, along with tips to keep you from falling victim.
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By Staff, July 2005
More and more cities that control commercial airports are imposing employee salary minimums for contractors, including on-airport RACs. The latest to target RACs is San Jose, Calif.
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By Mike Kane, November 2004 in Rental Operations
Tap your brightest employees to get referrals, and take steps to ensure new employees are intellectually engaged and see long-term career potential.
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By Ken Stellon, September 2004 in Rental Operations
This three-step action plan can help your frontline team establish greater rapport with customers so they’re more receptive to optional products and upgrades at the counter and over the phone.
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By Kurt Webber, July 2003
Lack of adequate training is a leading cause of employee turnover. By committing to a formal new-hire training program, you can lower turnover and raise customer satisfaction and sales.
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
A stronger-than-expected used car market is tempered by competitive pricing in the first quarter. But will the trend continue?
The movers and shakers in the electric vehicle market offer a candid glimpse into the immediate future of electric vehicles. (With photos!)
With Hertz’s announcement of a potential buyer for Advantage, how will a Dollar Thrifty deal go down, when, and for how much?
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