Tagged J.D. Power
By Chris Brown , November 2011
The U.S. car rental industry’s $22.4 billion in revenues for 2011 is an industry record. Here’s a closer look at the numbers.
Read more...
November 15, 2011 in Rental Operations
ACE Rent A Car ranked the highest in satisfying its rental car customers.
Read more...
By Chris Brown , November 2011
In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
Read more...
November 8, 2011 in Rental Operations
J.D. Power and Associates will reveal the 16th annual report that measures overall customer satisfaction with airport rental car customers.
Read more...
By Frontline Performance Group, November 2011 in Rental Operations
Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?
Read more...
June 24, 2011 in Rental Operations
After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new model launches has declined considerably, according to the J.D. Power and Associates 2011 U.S. Initial Quality Study (IQS).
Read more...
February 18, 2011
J.D. Power recently released a cross-industry report titled, “Achieving Excellence in Customer Service” that names 40 companies as 2011 Customer Service Champions.
Read more...
By Chris Brown , January 2011 in Rental Operations
J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
Read more...
By Chris Brown , November 2009
The qualitative analysis J.D. Power provides for its 2009 Rental Car Satisfaction Study is stirring up controversy. What do you think?
Read more...
By Chris Brown , June 2009
Perception is reality. This statement is none truer than when it comes to attitudes about cars.
Read more...
Newsletter: Sign up to receive latest news, articles, and much more.
Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
A stronger-than-expected used car market is tempered by competitive pricing in the first quarter. But will the trend continue?
The movers and shakers in the electric vehicle market offer a candid glimpse into the immediate future of electric vehicles. (With photos!)
With Hertz’s announcement of a potential buyer for Advantage, how will a Dollar Thrifty deal go down, when, and for how much?
Job Finder: Access Top Talent. Fill Key Positions.