Tagged no-show fee
By Chris Brown , March 2011
On their fourth quarter and full-year conference calls last week, the three public car rental companies—Hertz, Avis Budget and Dollar Thrifty—talk merger, prepaid rentals and plans for growth.
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February 2, 2011 in Rental Software
The car rental company says it will focus on other strategies for fleet optimization, such as pre-payment.
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By Bob Barton, December 2010
Bob Barton, president of the American Car Rental Association, asks the car rental industry for discipline, consensus and cooperation on the things that, if implemented, will benefit the industry as a whole.
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December 8, 2010 in Rental Software
One of the enhanced OpenTravel messages called, Vehicle Rental No Show Fees, facilities a no show fee charged to a customer.
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By Chris Brown , November 2010 in Legislative
Faulkner brings more than 35 years of experience in car rental, as a corporate area manager, franchisee, independent RAC owner and legislative advocate.
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By Valyn Perini, June 2010 in Rental Operations
No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?
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By Bob Barton, June 2010 in Rental Operations
When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
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By Chris Brown , June 2010
The president of ACRA responds to a travel writer's column that takes issue with "whacky" car rental rules.
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By Chris Brown , May 2010
The ACRA panel at the Car Rental Show dug into the issue with the most depth and insight yet in a public forum. With the changing rental car landscape, is there a new willingness to get this done?
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May 12, 2010 in Rental Operations
The ACRA panel at the Car Rental Show dug into the issue with the most depth and insight yet in a public forum. With the changing rental car landscape, is there a new willingness to get this done?
Read more...
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
After five years and 15,000 miles of driving per year, are there any hybrids that actually have a lower cost of ownership than their gas-engine counterparts? One unexpected vehicle takes the prize.
The federal government means business with its new law banning cell phone use while driving commercial vehicles. Can the laws go even further, and how should fleets react?
Arizona is one of a super minority of states in which auto rental companies are required by statute to pay for the negligent acts of their renters. Look for new legislation in the coming weeks that proposes to change that.
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