Tagged customer service

Managing Your Operations With the Mobile Office

By Justina Ly, September 2010 in Rental Software

The mobile office is changing the way operators conduct business as Web-based software and affordable hardware — such as laptops, portable printers and smart phones — bring flexibility to their rental operations.

An Auto Rental Customer’s Good Service Story

August 18, 2010

Exceptional service from contract signing to vehicle return illustrates the possibilities when employees are well-coached in customer service.

Discount Car and Truck Rentals Offers eConcierge Program

July 7, 2010

eConcierge will create a personalized Web site for Discount customers, who make online reservations, based upon their trip itinerary. The eConcierge platform, which is available online or as a simple desktop shortcut, provides essential destination information, virtual tours, driving and weather reports.

Guaranteed Service for a Guaranteed Reservation

By Bob Barton, June 2010 in Rental Operations

When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.

Advertising Campaign Touts National’s New Programs

May 12, 2010 in Rental Operations

National Car Rental’s campaign reflects the changes that have taken place as a result of new management after Enterprise Holdings purchased it in 2007. “This print initiative is part of a comprehensive effort to demonstrate to potential corporate accounts the ever-improving National brand under new ownership,” says Pat Farrell, vice president of marketing and communications for Enterprise Holdings.

What’s Wrong (and Right) With Car Rental Customer Service?

By Chris Brown , May 2010

Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.

Fox Rent A Car Expands ‘Choice’ System to Additional Locations

April 7, 2010 in Rental Operations

The company will install its vehicle delivery system in Las Vegas, Oakland, Phoenix, San Diego, San Francisco, San Jose and Seattle.

National Launches Major Marketing Initiative

April 7, 2010 in Rental Operations

The campaign, which extends through mid-summer, will highlight the brand's customer satisfaction, loyalty club, market share growth and business gain.

Toyota Extends Services Nationwide to Customers Affected by Recalls

March 3, 2010 in Fleet Acquisition

These additional services include expedited scheduling of a vehicle repair, pick up and return of the vehicle by a dealership representative, driving the customer to the dealership or his or her place of work, and providing other alternate transportation for the customer.