Tagged customer service
By Justina Ly, September 2010 in Rental Software

The mobile office is changing the way operators conduct business as Web-based software and affordable hardware — such as laptops, portable printers and smart phones — bring flexibility to their rental operations.
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August 18, 2010
Exceptional service from contract signing to vehicle return illustrates the possibilities when employees are well-coached in customer service.
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July 7, 2010
eConcierge will create a personalized Web site for Discount customers, who make online reservations, based upon their trip itinerary. The eConcierge platform, which is available online or as a simple desktop shortcut, provides essential destination information, virtual tours, driving and weather reports.
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By Bob Barton, June 2010 in Rental Operations
When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
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May 12, 2010 in Rental Operations
National Car Rental’s campaign reflects the changes that have taken place as a result of new management after Enterprise Holdings purchased it in 2007. “This print initiative is part of a comprehensive effort to demonstrate to potential corporate accounts the ever-improving National brand under new ownership,” says Pat Farrell, vice president of marketing and communications for Enterprise Holdings.
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By Chris Brown , May 2010
Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.
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April 7, 2010 in Rental Operations
The company will install its vehicle delivery system in Las Vegas, Oakland, Phoenix, San Diego, San Francisco, San Jose and Seattle.
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April 7, 2010 in Rental Operations
The campaign, which extends through mid-summer, will highlight the brand's customer satisfaction, loyalty club, market share growth and business gain.
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March 3, 2010 in Fleet Acquisition
These additional services include expedited scheduling of a vehicle repair, pick up and return of the vehicle by a dealership representative, driving the customer to the dealership or his or her place of work, and providing other alternate transportation for the customer.
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By Robert Rogener, March 2010 in Rental Operations

Are you monitoring the Web for negative opinions of your company? Here’s how to control online complaints before they damage your reputation.
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
Understanding the other side of the claims process can give independent RACs the tools to get more replacement business.
This letter from a car rental operator provides an on-the-ground view of how one customer can tax system resources to the point of blowing profit right out of the water.
Better fuel economy on a truck usually comes with a performance trade off.
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