Tagged customer service
November 15, 2011 in Rental Operations
ACE Rent A Car ranked the highest in satisfying its rental car customers.
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By Chris Brown , November 2011
In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
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By Frontline Performance Group, November 2011 in Rental Operations
Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?
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September 20, 2011 in Rental Operations
In this exclusive webinar, learn about how your customers perceive your business. Sponsored by Auto Rental News and Frontline Performance Group, feedback from customers and sales associates on the rental process — what works and what doesn't — will be revealed Oct. 6.
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By Ken Stellon, September 2011 in Rental Operations
Last year, Priceline.com brokered more than 15 million rental days to the global car and truck rental industry. Are you increasing your share?
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March 25, 2011 in Rental Operations
The company was named at the top of the list by Brand Keys Customer Loyalty Engagement Index for the 12th consecutive year.
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February 18, 2011
J.D. Power recently released a cross-industry report titled, “Achieving Excellence in Customer Service” that names 40 companies as 2011 Customer Service Champions.
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By Ken Stellon, February 2011 in Rental Operations
Proper language during the rental process will increase sales conversions, lower customer complaints and boost the confidence of your frontline sales team.
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By Chris Brown , January 2011 in Rental Operations
J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
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November 24, 2010
Stuart Greif, vice president of travel practice at J.D. Power and Associates, said satisfaction levels indicate that the industry is back on the road.
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
After five years and 15,000 miles of driving per year, are there any hybrids that actually have a lower cost of ownership than their gas-engine counterparts? One unexpected vehicle takes the prize.
The federal government means business with its new law banning cell phone use while driving commercial vehicles. Can the laws go even further, and how should fleets react?
Arizona is one of a super minority of states in which auto rental companies are required by statute to pay for the negligent acts of their renters. Look for new legislation in the coming weeks that proposes to change that.
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