Tagged customer service
By Chris Brown , May 2010
Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.
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April 7, 2010 in Rental Operations
The company will install its vehicle delivery system in Las Vegas, Oakland, Phoenix, San Diego, San Francisco, San Jose and Seattle.
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April 7, 2010 in Rental Operations
The campaign, which extends through mid-summer, will highlight the brand's customer satisfaction, loyalty club, market share growth and business gain.
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March 3, 2010 in Fleet Acquisition
These additional services include expedited scheduling of a vehicle repair, pick up and return of the vehicle by a dealership representative, driving the customer to the dealership or his or her place of work, and providing other alternate transportation for the customer.
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By Robert Rogener, March 2010 in Rental Operations
Are you monitoring the Web for negative opinions of your company? Here’s how to control online complaints before they damage your reputation.
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February 24, 2010 in Rental Operations
Enterprise is the only car rental brand to appear on the magazine's list of “Customer Service Champs” this year.
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February 10, 2010 in Rental Operations
In 2009, the Budget Business Program awarded nearly $2 million to small and mid-sized businesses for car rentals.
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February 10, 2010 in Rental Operations
With the KeyKeeper XL Withstand, rental operators can allow customers to drop off their keys during off hours, minimizing labor costs.
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By Jim Tennant, February 2010 in Rental Operations
Follow this step-by-step guide to handle days when duebacks and cars on the ground will not cover reservations. Four unique scenarios are examined.
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By Chris Brown, January 2010 in Rental Operations
Auto Rental News went into the field to ask operators to share some low- or no-cost ways to build relationships and gain repeat customers.
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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
After five years and 15,000 miles of driving per year, are there any hybrids that actually have a lower cost of ownership than their gas-engine counterparts? One unexpected vehicle takes the prize.
The federal government means business with its new law banning cell phone use while driving commercial vehicles. Can the laws go even further, and how should fleets react?
Arizona is one of a super minority of states in which auto rental companies are required by statute to pay for the negligent acts of their renters. Look for new legislation in the coming weeks that proposes to change that.
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