Tagged customer service
By Jon Dahlquist, January 2010 in Rental Operations
With streamlined operations and lower cost structures, a dealer rental operation should be a powerful competitor to more traditional rental operators. Why aren’t they?
Read more...
December 9, 2009 in Rental Operations
Young active-duty military members could be a potential business opportunity for car rental companies.
Read more...
December 2, 2009 in Rental Operations
Phoenix car rental agency rented unsafe cars, charged unexpected fees and employed rude workers.
Read more...
By Chris Brown , November 2009
It's hard to know what a customer has been through before he gets to the counter.
Read more...
November 25, 2009 in Rental Operations
The qualitative analysis J.D. Power provides for its 2009 Rental Car Satisfaction Study is stirring controversy. Check out the Auto Focus blog page and weigh in with your thoughts.
Read more...
By Ken Stellon, July 2009 in Rental Operations
The economic storm of 2008-2009 is causing shifts in the auto rental industry both in front of and behind the rental counter. Can you adjust to new market conditions and take advantage of this opportunity, or will you simply try to weather the storm?
Read more...
By David Raucher, May 2009 in Rental Operations
By analyzing these often overlooked areas of car rental operations, you can add to your bottom line without affecting the rental experience.
Read more...
By Chris Brown, March 2009 in Rental Operations
Fox Rent A Car remains focused on the leisure market with a business plan that promotes steady growth while weathering tough economic times.
Read more...
By Joan Shim, February 2009 in Rental Operations
Scheduled to launch at the 2009 Car Rental Show in Las Vegas, the new Rental Car Professional certification program will institute a minimum standard of competency for auto rental operators and employees, thereby raising the bar for the industry.
Read more...
By Chris Brown, February 2009 in Rental Operations, Telematics
As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?
Read more...
Newsletter: Sign up to receive latest news, articles, and much more.
Auto Focus Blog: A blog covering fleets, auto rental and the business of cars
After five years and 15,000 miles of driving per year, are there any hybrids that actually have a lower cost of ownership than their gas-engine counterparts? One unexpected vehicle takes the prize.
The federal government means business with its new law banning cell phone use while driving commercial vehicles. Can the laws go even further, and how should fleets react?
Arizona is one of a super minority of states in which auto rental companies are required by statute to pay for the negligent acts of their renters. Look for new legislation in the coming weeks that proposes to change that.
Job Finder: Access Top Talent. Fill Key Positions.