Tagged customer service
By Ken Stellon, July 2009 in Rental Operations
The economic storm of 2008-2009 is causing shifts in the auto rental industry both in front of and behind the rental counter. Can you adjust to new market conditions and take advantage of this opportunity, or will you simply try to weather the storm?
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By David Raucher, May 2009 in Rental Operations
By analyzing these often overlooked areas of car rental operations, you can add to your bottom line without affecting the rental experience.
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By Chris Brown, March 2009 in Rental Operations
Fox Rent A Car remains focused on the leisure market with a business plan that promotes steady growth while weathering tough economic times.
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By Joan Shim, February 2009 in Rental Operations
Scheduled to launch at the 2009 Car Rental Show in Las Vegas, the new Rental Car Professional certification program will institute a minimum standard of competency for auto rental operators and employees, thereby raising the bar for the industry.
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By Chris Brown, February 2009 in Rental Operations, Telematics
As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?
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By Ken Stellon, January 2009 in Rental Operations
While dismal economic conditions may be out of our hands, there are things you can control to help your team post higher results and weather the current marketplace.
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By Kara Ohngren, November 2008 in Rental Operations
RACs in the paths of hurricanes such as Gustav and Ike say that constant communication, enhanced customer service and a relaxation of policies are keys to a seamless continuation of operations.
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By Chris Brown, September 2008 in Rental Operations
The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?
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By Chris Brown, September 2008 in Rental Operations
The migration to smaller cars may be temporarily painful, but savvy operators know there’s new business to be had.
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By Ken Stellon , March 2008 in Rental Operations
You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”
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