Tagged vehicle damage
By Staff, November 2004
Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most outlandish.
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By Lynda Fleming, May 2004 in Fleet Insurance
Unlike protection offered by credit card companies, damage waivers sold at the rental counter are always primary. Unfortunately, most consumers are unaware of the difference.
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By Michael LaPlaca and Corey Tavel, March 2004
Some state laws limit your ability to recover damages from your customer and other authorized drivers.
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By Marta Donato and Mary Jane E. Wells, September 2003
Whether you choose to process claims in-house or rely on outside vendors, efficient recovery boosts cash flow and profits.
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By Guy Cicconi and James O'Neill, May 2003
It’s common to encounter resistance when pursuing loss-of-use. But there are steps you can take to help keep your customer’s loyalty.
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