Articles

Intelligent Dynamic Pricing: New Zealand Tourism’s New Battleground

Andrew Pascoe, chief executive for MarginFuel, illustrates how New Zealand's tourism industry could benefit by strategic use of dynamic pricing.

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New Rental Models: Where Carsharing Meets Ride Hailing in NYC

Dryve, a new service renting cars to Uber and Lyft drivers, works to make the rental process as convenient and flexible as possible.

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How to Capture Millennial Renters

Millennials will one day constitute your largest customer base. Reaching them entails a diversified product offering, social interaction, streamlining the rental process, and marketing the experience.

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Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

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Avoiding Electronic Toll Collection Pitfalls

Recent customer complaints, class action claims, and legislation regarding car rental electronic toll collections raise the need for best practices when it comes to education and disclosures.

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Fleets Assess Hurricane Impacts

Some 600,000 to 1 million vehicles were severely damaged or lost as a result of Hurricanes Irma and Harvey, resulting in a spike in vehicle sales and buoyed depreciation.

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What Can Rental Companies Do to Extract More Revenue From Their Rentals?

At the end of a rental or reservation call, a rental agent should always ask to book future rentals.

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ACRA Works — And I've Seen It

Bill Plamondon, vice president of ACRA, reflects on his more than 40 years in the industry and how ACRA has played a role in supporting the industry, especially from a legislative front.

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Carsharing Concept Gains Momentum in Condominium Developments

This carsharing trend in condo complexes reduces parking spaces to increase buildable units, while on-demand self-service technology makes operating a private carsharing business more cost-effective for the building owner.

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Maven Makes Shared Mobility Possible

Launched by General Motors in January 2016, Maven is a car-sharing service that is spreading across North America and offering technology and terms that could prove irresistible to mobile fleets.

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What’s Your Future Fleet Strategy?

While large scale deployment of autonomous vehicles won’t happen anytime soon, it’s important for fleets to formulate their game plans now.

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Salvage Auctions Estimate Volume of Hurricane-Damaged Vehicles

While the effect that Hurricane Irma had on Insurance Auto Auction's and Copart's operations in Florida was relatively mild, Houston was a different story.

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Do You Know Where Your Cars Are?

Operators discuss how they've configured their GPS tracking systems and honed their processes to mitigate rental car misuse while better managing fleet.

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Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

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How to Protect Your Business From Security Threats

Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.

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Auto Rental Summit is New, Again

This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.

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Duck or Unicorn: When is a Rental Car Not a Rental Car?

Peer-to-peer car rental companies claim they aren't the same as traditional car rental companies.

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How Can My Rental Company Prevent Identity and Credit Card Fraud?

A car rental employee wants to learn more about how to prevent identity and credit card fraud during the rental car process.

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How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

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Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Should Peer-to-Peer Renters Pay Airport Car Rental Fees?

The question is central to the City of San Francisco’s lawsuit against Turo for operating without a permit at San Francisco International Airport.

Hard Times Ahead for the Compact SUV Segment?

The hottest segment today is facing a glut of models and volume in tomorrow’s wholesale market.

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