Articles

What’s Your Future Fleet Strategy?

While large scale deployment of autonomous vehicles won’t happen anytime soon, it’s important for fleets to formulate their game plans now.

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Salvage Auctions Estimate Volume of Hurricane-Damaged Vehicles

While the effect that Hurricane Irma had on Insurance Auto Auction's and Copart's operations in Florida was relatively mild, Houston was a different story.

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Do You Know Where Your Cars Are?

Operators discuss how they've configured their GPS tracking systems and honed their processes to mitigate rental car misuse while better managing fleet.

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Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

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How to Protect Your Business From Security Threats

Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.

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Auto Rental Summit is New, Again

This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.

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Duck or Unicorn: When is a Rental Car Not a Rental Car?

Peer-to-peer car rental companies claim they aren't the same as traditional car rental companies.

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How Can My Rental Company Prevent Identity and Credit Card Fraud?

A car rental employee wants to learn more about how to prevent identity and credit card fraud during the rental car process.

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How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

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Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

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ICRS 2017: The Future is Now

This year's International Car Rental Show (ICRS) addressed the shifting dynamics in transportation with a blueprint on how car rental operators can take advantage.

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Can Prepay Become the Dominant Payment Method?

ACE Rent A Car has been experimenting with forms of prepaid reservations since 2011. Here's what worked best.

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Joe Saunders and Me

How I met with a pioneer of the rental industry — and helped to set the record straight many years later.

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On Demand, Island Style

The Hertz franchise on St. Barts is giving vistors an hourly, self-service option to see the island, which in turn gives the business a competitive advantage in a crowded market.

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ACRA Practices Customer Service Skills in Politics

As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.

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Car Rental Q&A: What are the Biggest Challenges for Rental Operators and the Industry?

Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.

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What Car Rental Can Learn From the Hotel Industry

Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?

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Mobility 2050: A Path for Car Rental

Here's what the future of autonomous vehicles may look like and how transportation markets are evolving along the way.

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Operators: What Does the Future of Car Rental Look Like?

Independent car rental operators share their predictions for the industry — and how they will adapt to these anticipated advancements — in the next five to 10 years and beyond.

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2017 International Car Rental Show: Preparing for the Future

The keynote presentations for this year's ICRS will address the fundamental shifts in transportation, while the seminars, roundtables, and exhibits will demonstrate ways operators can improve their businesses today.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Problem with Valuing Safety Technology

As advanced safety technologies have migrated to mainstream vehicles, retaining value for these options at resale remains an issue.

ELD Mandate: Is Your Head Still in the Sand?

If you think you have 11 weeks to implement an Electronic Logging Device system to meet the Dec. 18 compliance deadline, you really don’t — for a few reasons.

Who Controls Your Vehicles’ Data?

In the name of security, an automaker’s alliance is advocating denial of third-party access to the OBD-II port. Is this going too far?

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