This year's rock-themed Auto Rental Summit will feature a new venue, seminars with speakers from Car Rental Express and Frontline Performance Group, the release of results of J.D. Power and Associates' Rental Car Satisfaction Study and networking opportunities in the exhibit hall or at the cocktail reception.
Auto Rental News and Bobit Business Media announce the agenda for the second annual Auto Rental Summit, to be held Nov. 4-5, 2013 at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla.
Held in conjunction with the American Car Rental Association, Auto Rental Summit (ARS) is a groundbreaking training and education conference designed to improve customer service and enhance revenue of car rental operations.
Auto rental managers, executives and employees from corporate, franchised and independent companies in North America and overseas are invited to attend.
TAKING CARE OF BUSINESS
The new headquarters hotel, the Seminole Hard Rock Hotel & Casino, was chosen to accommodate an increase in attendance and for its variety of dining and entertainment options. This year’s theme “Are you ready to rock?” integrates the Hard Rock property’s legendary high-energy music atmosphere.
“We’ve infused Auto Rental Summit with a personality that allows both exhibitors and attendees to be creative and have fun while networking and learning how to improve their businesses,” says Chris Brown, executive editor of Auto Rental News. “This year, we’ll be ‘taking care of business’ with some musical flair.”
(CAN’T GET NO) SATISFACTION
Auto Rental Summit offers what Mick Jagger could never seem to get: the live release of the results of the J.D. Power and Associates’ 2013 North America Rental Car Satisfaction Study, on Tuesday Nov. 5 at 9 a.m. Now in its 18th year, this study is an essential industry benchmark that measures overall customer satisfaction with renting cars at airport locations.
In another first, CarRentalExpress.com will present the inaugural Renter Rated Award.
Renter Rated is a program that allows renters to review and rate their rentals at CarRentalExpress.com. Car rental customers have posted thousands of ratings to the Renter Rated program, which has been in existence since 2005.
The award will be based on the independent car rental agency that scores the highest in the Renter Rated program from Dec. 1, 2012 to Oct. 31, 2013.
Auto Rental Summit will once again hold an awards luncheon to announce the winners of the Auto Rental News Professional of the Year Awards, presented by American Express.
Accepting nominations from auto rental companies worldwide, the Professional of the Year Awards honor three associates who demonstrate and promote outstanding customer satisfaction within the car rental process.