Insurance

Whether a small company using an outside insurance company or a large self insured rental company, the fleet insurance channel provides the latest news and insight into Loss Damage Waivers (LDW), Supplemental Loss Insurance (SLI) and Collision Damage Waivers (CDW).


Detroit Potholes Sending Residents to Rental Car Facilities

Some rental agencies are reporting business upticks as much as 15% higher than usual during this time of year.

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Metromile Automates Insurance Claims Process for Rental Cars

Powered by AVA, Metromile's artificial intelligence smart claims system will allow eligible customers to opt-in to automate the identification, management and payment of auto repair shops and car rental providers.

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SURE Launches App-Based Rental Car Insurance

The personal insurance distribution platform has launched an app-based rental car insurance service with connections to all car rental companies.

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Enterprise Joins Guidewire Software as Solution Partner

Enterprise Rent-A-Car’s Automated Rental Management System (ARMS) Web Application accelerator helps an insurance company using Guidewire ClaimCenter to integrate with ARMS.

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Root Insurance Offers Lyft Credits

For policyholders with short-term needs for alternate transportation after an incident, Root Insurance now offers the choice between a rental car and a comparable amount of Lyft credits for free rides.

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Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

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Mercury Adds Texas, Georgia to Ride-Hailing Insurance

Mercury Insurance is now offering ride-hailing insurance to cover Uber, Lyft, and other Transportation Network Company (TNC) drivers in Texas and Georgia.

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Leslie Saunders Receives National Women of Distinction Award

Leslie Saunders, CEO and founder of Leslie Saunders Insurance Agency Inc., a provider of insurance services for the auto rental industry, has been named as an inaugural recipient of the Legacy of Leaders Award for Women of Distinction.

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Private Interests

The police raid of a car rental company in Detroit leads to questions on how insurance fraud investigations and prosecutions are funded — and the motivations driving the players on all sides.

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In Memoriam: Steve Dietsch, Insurance Broker

Steve Dietsch, CEO and president of The Pinnacle Group Insurance Services, which specializes in insurance programs for the car and truck rental and leasing industry, died on July 27.

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Which Credit Cards Ranked Highest for Rental Insurance Coverage?

The CardHub study analyzed online rental policies of all the credit cards currently offered by the 10 largest issuers.

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Mercury Adds Oklahoma, Illinois to Ride-Hailing Insurance

Mercury Insurance is now offering ride-hailing insurance to cover Uber, Lyft, and other Transportation Network Company (TNC) drivers in the states of California, Arizona, Nevada, Oklahoma, and Illinois.

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Average Length of Replacement Rental Rises Slightly in Q3

The national average length of replacement rental (LOR) rose slightly in the third quarter of 2015 to 11.4 days overall, according to Enterprise’s Automated Rental Management System (ARMS). California saw the largest increase in LOR.

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Avis Alaska Wins Loss-of-Use Case

State Farm Insurance refused to pay the full amount for loss-of-use damages on a rental car from the Avis Alaska franchise. An Alaska court ruled in favor of the franchise.

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Bluebird Partners with Rental Insurance Program

By partnering with Bluebird Auto Rental Systems and using its custom software reports, V3 Insurance looks to reduce the amount of reporting requirements for its rental car operator clients. Plus, Bluebird customers will now have access to V3 Insurance services.

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V3 Insurance Offers Rental Car Insurance Program

V3 Insurance Partners LLC has launched Rental Vantage, a multi-line insurance program aimed at franchise and independent rental car operators.

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Auto Rental Solutions Signs 500th Location

Jim Schalberg, owner of Auto Rental Solutions, has announced the signing of the 500th location using his company's Renter’s Collision Protection.

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Application of Collateral Source Rule in Rental Car Damage Recovery

Using this tool, you'll be able to better respond when insurance adjusters try to lowball your damage claims.

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Hertz, AAA Offer Winter Driving Tips

In partnership with AAA, Hertz has released a list of tips for safe driving this winter season.

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Length of Replacement Rental Increases to 11 Days

According to data gathered by Enterprise Rent-A-Car’s Automated Rental Management System (ARMS), the U.S. average length of replacement rental (LOR) increased to 11 days in the third quarter 2014, up 0.3 days from Q3 last year.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

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