Best Practices: Handling the Accident Claim

Counter agents are not only your frontline sales representatives to customers; they are also your first line of defense in the event of an accident.

That’s because doing their job thoroughly—which includes getting all of the customer’s information, clearly explaining the agreement and any policies available, making sure that the customer understands it and signs the appropriate waivers—will help you get through the accident claims handling process smoothly and quickly.

However, a simple error on the part of a counter agent or lot employee can throw a wrench in the claims adjusting process. This can lead to the rental company not being able to recover a loss or, worse yet, litigation from a third party.

“That is why it is so important to make sure the person renting the vehicle is properly trained,” says Bill White, vice president of the transportation division at Cambridge Integrated Services, an insurance claims management firm headquartered in Connecticut.

CONTINUED:  Best Practices: Handling the Accident Claim
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  1. Varanasi [ November 26, 2014 @ 03:40AM ]

    The article is well written, clear and precise, and makes it reader friendly. Weather the reader is a Car Rental Agency rep or a customer, the article clearly lays down the principles of preventive steps and post accidental steps to be made a note of both the rental agency and the renter.

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