Metromile Automates Insurance Claims Process for Rental Cars

Courtesy of Metromile
Courtesy of Metromile

Metromile, a car insurance startup, has added three new services to its portfolio to automate the insurance claims process involving rental cars.

Powered by AVA, the Direct Repair, Car Rental and Claim Payments Programs use an artificial intelligence (AI) claims system to allow qualifying customers to opt-in to automate the identification, management and payment of auto repair and car rental providers.

Eligible policyholders with rental coverage will have the ability to rent a car directly from the Metromile mobile app or online dashboard. For example, customers can rent a car directly from Enterprise Rent-A-Car through AVA and choose an Enterprise location to schedule their rental car. Payment will also be automatically processed through AVA up to $30 per day.

"We strive to provide the fastest and simplest claims experience for our customers, and we are successfully doing that by leveraging automation and artificial intelligence," said Dan Preston, CEO of Metromile. "The addition of Direct Repair Program, Rental Cars, and Claim Payments to AVA's capabilities allows us to further expedite the claims process by taking those repair, rental and reimbursement claims experiences mobile; ultimately getting our customers back on the road faster."

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