Dubai Rental Companies Can’t Keep Customers’ IDs

The Dubai Roads and Transport Authority has said that car rental companies in Dubai are prohibited from keeping passports or identification cards of their customers, according to a report by The National.

“No private documents relating to the renter shall be retained such as the passport or identity card,” Nasir Al Haj, director of commercial transport activities, told The National. “The new conditions aim to improve the business practices of this sector, cur offenses and risks, and define the role and responsibilities of parties associated with this sector.”

Dubai’s transport regulator also announced new regulations on issuing permits to car rental companies in the emirate, says the report. These include assigning designated car permits for rental cars without affecting public parking, complying with the regular service timing in the manuals, and defining the rights of the client and the rental company.

A rental company also needs to provide at least 10 vehicles during the first year at the head office and three vehicles at each branch, according to the report. If the company owns vehicles worth more than 600,000 Dirham, the head location needs at least five vehicles.

Click here for the full National report.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

>