Founded February 1997, Accessible Vans of America LLC (AVA) is a member-owned organization made up of independent mobility dealers across the U.S. who rent, sell and service wheelchair accessible vehicles.
Each location has a fleet of vehicles with wheelchair ramps, while many locations have full-sized vans with a lift and adaptive driving controls.
“Our members sell and service virtually any kind of vehicle-related mobility equipment, so when they offer wheelchair-accessible rentals, it augments their business and helps them retain customers,” says Monica May, executive director of AVA.
The philosophy of the organization is to recruit the top mobility dealers, May says. AVA is the only organization in the industry to require that all members be an existing mobility dealer as well as a member of NMEDA (National Mobility Equipment Dealers Association).
May says this qualification ensures that all of the locations have the knowledge, training and understanding of the specialized needs of the customers.
“The customer needs to know that the vehicle they’re getting is going to absolutely work for them because it’s not a one-size-fits-all kind of a deal,” May says.