Avis, Budget to Refund Plate Pass Users in Settlement Deal

Avis and Budget customers in Florida who rented cars between March and September 2008 will receive refunds for fees charged for Plate Pass service on days they did not use the service, according to the South Florida Business Journal. The deal between the companies and Florida’s attorney general was announced Dec. 15. Customers had alleged that the two car rental companies did not clearly inform them about the use of a toll plaza Plate Pass.

With the Plate Pass, auto renters can avoid lines at state toll plazas and receive a bill for the amount of the tolls. A small service fee is also added.

Avis, which owns Budget, had changed its policy so that customers who used the pass just once during the car’s rental were billed $2.50 a day for the remainder of the rental period, even if the pass was not used. Initially, customers were only charged for days they used the pass.

Avis has since agreed to clearly notify customers of the charges and will contribute $10,000 to the Florida Law Enforcement of the Year fund as part of the settlement agreement.

Customers can claim a reimbursement by accessing http://www.myfloridalegal.com/avis, or call (866) 966-7226 for assistance.



  1. PHILLIP CAMPBELL [ July 28, 2013 @ 08:58AM ]


Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Job Finder: Access Top Talent. Fill Key Positions.