Hertz Unveils Interactive Kiosks and eReturn

Hertz Corp. introduced ExpressRent kiosks, which offer airport and neighborhood location customers the ability to rent cars through a live, face-to-face video kiosk. The company also introduced express return (eReturn) service options, according to a Nov. 17 press release.

Customers using ExpressRent kiosks can complete an entire rental transaction while seeing and hearing a live remote rental representative. ExpressRent kiosks accept payment with a debit or credit card, validate a customer’s driver’s license and print the rental agreement, while providing customers with a full-service experience.
Customers can use an ExpressRent kiosk with or without an existing reservation. ExpressRent kiosks are available in Hertz airport and Hertz Local Edition locations along with partnering auto body shops and hotels. ExpressRent kiosks are currently available in more than 30 markets and will be expanded into an additional 18 markets by year end.
The eReturn program also allows Hertz Gold members to update their profile for free on Hertz.com. The profile updates include eReceipts, which allows customers to automatically receive a PDF version of their receipt sent to the e-mail on their Hertz Gold profile within 30 minutes of Hertz closing their rental agreement.

The update also includes a Hertz Fuel Purchase Option for members to automatically purchase a full tank of gas at the start of their rental. They can return the car with the gas at any level.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Job Finder: Access Top Talent. Fill Key Positions.