North America Rental Car Satisfaction Study to Be Released Nov. 15

J.D. Power and Associates will release the 2011 North America Rental Car Satisfaction Study results on Nov. 15. 

Now in its 16th year, the study measures overall customer satisfaction with renting cars at airports by examining six factors: costs and fees, pick-up process, rental car, return process, reservation process and shuttle bus/van.

The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.

J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Five Business Model Trends for 2017

As new forms of mobility take flight, the borders with traditional car rental are starting to erode.

Are Commercial Drone Deliveries Eminent in the U.S.?

Amazon just delivered its first package by drone in England. Will U.S. delivery fleets be able to take advantage soon?

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

Job Finder: Access Top Talent. Fill Key Positions.