Avis Budget Group Celebrates Customer-commended Employees

Avis Budget Group reached a milestone in its Customer Experience Owners (C.E.O.s) Program by honoring more than 500 employees over the past year.

According to the Avis, the C.E.O. program celebrates team members, including agency operators, dealers, licensees and employees, who have been praised by Avis Car Rental, Budget Car Rental and Budget Truck Rental customers for providing outstanding service.

In order to create a lasting impression on customers, Avis launched the “Customer Led, Service Driven” initiative, which also inspires its employees to view the car renting experience from the customer’s perspective. The C.E.O. program is included to help promote the initiative.

Since the C.E.O program was launched last year, the company has honored many employees ranging from a courtesy bus driver in San Diego, Calif., to a property damage examiner in Virginia Beach, Va., to a greeter in Toronto.

All of Avis employees drive customer satisfaction through the company’s features including reservations, face-to-face customer interactions, written communications, billing, claims and employee training.

“Providing each customer with a personalized and outstanding rental experience is what being a Customer Led, Service Driven organization is about,” said Avis CEO Ronald L. Nelson. “We congratulate our C.E.O.s for leading the effort toward becoming a ‘Customer Led, Service Driven’ company and creating loyal, trusted relationships with Avis, Budget and Budget Truck customers.”


  1. Richard Strecker [ May 27, 2012 @ 03:57AM ]

    Wonderful concept of employee recognition with "CEO" program. This, along with continous training, makes Avis Budget Group so desirable as an employer. I will be in Orlando, FL June 16-28, and would love to discuss opportunities! I will be moving back there in July or August.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

Job Finder: Access Top Talent. Fill Key Positions.