Avis Budget Group Celebrates Customer-commended Employees

Avis Budget Group reached a milestone in its Customer Experience Owners (C.E.O.s) Program by honoring more than 500 employees over the past year.

According to the Avis, the C.E.O. program celebrates team members, including agency operators, dealers, licensees and employees, who have been praised by Avis Car Rental, Budget Car Rental and Budget Truck Rental customers for providing outstanding service.

In order to create a lasting impression on customers, Avis launched the “Customer Led, Service Driven” initiative, which also inspires its employees to view the car renting experience from the customer’s perspective. The C.E.O. program is included to help promote the initiative.

Since the C.E.O program was launched last year, the company has honored many employees ranging from a courtesy bus driver in San Diego, Calif., to a property damage examiner in Virginia Beach, Va., to a greeter in Toronto.

All of Avis employees drive customer satisfaction through the company’s features including reservations, face-to-face customer interactions, written communications, billing, claims and employee training.

“Providing each customer with a personalized and outstanding rental experience is what being a Customer Led, Service Driven organization is about,” said Avis CEO Ronald L. Nelson. “We congratulate our C.E.O.s for leading the effort toward becoming a ‘Customer Led, Service Driven’ company and creating loyal, trusted relationships with Avis, Budget and Budget Truck customers.”

Comments

  1. Richard Strecker [ May 27, 2012 @ 03:57AM ]

    Wonderful concept of employee recognition with "CEO" program. This, along with continous training, makes Avis Budget Group so desirable as an employer. I will be in Orlando, FL June 16-28, and would love to discuss opportunities! I will be moving back there in July or August.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Job Finder: Access Top Talent. Fill Key Positions.