Hertz Wins ‘Top Rated Overall' in Zagat Car Rental Survey

Zagat, a provider of consumer-based ratings and reviews, released the results of its latest U.S. Car Rental Survey covering 10 leading brands: Advantage, Alamo Rent A Car, Avis, Budget, Dollar Rent A Car, Enterprise Rent-A-Car, Hertz, National Car Rental, Rent-A-Wreck and Thrifty Car Rental.

Surveyors were asked to select the best rental car brands in a variety of additional categories for a total of 20 categories. Hertz made a clean sweep of top ratings for vehicles, reliability, service and popularity, netting the title of Top Overall. Following Hertz, National took the No. 2 spot edging out Avis. National was also rated the best value.

Enterprise won for Deals and Promotions, Neighborhood Rentals and Car Pick-Up Experience, while Hertz won the remaining categories.

The surveyors, predominantly men, rented cars 11.4 times on average in the past year — 6.7 times for business and 4.7 for leisure. In addition to providing ratings on Zagat's 30-point scale, the surveyors offered comments about their experiences with the various rental car brands.

“Having closely followed the car rental industry over the past 20 years, it comes as no surprise to see Hertz, National and Avis dominating,” said Tim Zagat, co-chair of Zagat. “However, the degree of Hertz's victory in this year's survey is most impressive.”

Click here for the full ratings and reviews of each car rental brand.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Job Finder: Access Top Talent. Fill Key Positions.