Rental Car Companies Face Difficulty in Enforcing Customers to Pay Tickets

According to an investigation by 41 Action News in Kansas City, Mo., Hertz, Avis Budget Group and Enterprise Rent-A-Car owe thousands of dollars in parking tickets, though court officials said Hertz paid more than $10,000 for 247 unpaid tickets to settle its fines on June 7 following the investigation.

Avis-Budget had 149 tickets valued at more than $6,700 and Enterprise had 90 tickets totaling more than $4,000.

Car rental companies are able to transfer liability of the ticket to the customer, but companies say it is difficult to do so — making it seem as though the companies get a “free pass,” according to Municipal Court Administrator John Franklin.

View the full article from 41 Action News by clicking the URL:
http://www.kshb.com/dpp/news/local_news/investigations/after-investigation-rental-car-company-pays-kansas-city-more-than-10000-in-fines.

Comments

  1. JASON [ June 13, 2012 @ 07:07PM ]

    It really isn't that difficult. Just print in 12 pt type on the front of the contract that the customer is responsible for all tickets and that a $100.00 research fee plus the cost of te ticket will be charged to them in the event that they fail to pay a ticket. Make sure the customer initials next to this bold disclosure along with any with any other terms and conditions fo the agreement. Documentation is the best defense to protect the operator from charge backs.
    Every ticket has a time and date on it, just pull the contracts for that car on that date and voila, that's the customer that you are going to charge for the ticket. Be sure to mail the customer a copy of the contract, the ticket and a nice note telling them that they are responsible to pay the ticket and all of the fees and thank them for being loyal customers as well. In my opinon, it's an easy way to generate additional monies for a little bit of paperwork. This is part of operating a car rental company and I beliee this article is really a non subject because we've done this for years already...

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Job Finder: Access Top Talent. Fill Key Positions.