Europcar Reveals Pilot Program for Quicker Access to Rental Vehicles in London

Europcar announced this month plans to pilot a new fast-track service, London Key Ready, at Europcar’s Kings Cross location.

London Key Ready allows selected customers to collect their vehicle key from a locker instead of having to go to the rental counter.

To use London Key Ready, customers book their vehicles through the Europcar website or call center, and once they receive an email with a secure PIN to access the vehicle key and accompanying paperwork in a Key Ready locker, they can collect their vehicle from the lot.

The service is designed to reduce the time travelers usually spend waiting on paperwork and keys.

“We aim to provide customers with as efficient a service as possible for vehicle collection so that they can get on their way with their journey without delay,” said Europcar UK Group Managing Director Ken McCall. “London Key Ready takes this one step further, demonstrating our sustained commitment to providing travelers with highest level of convenience, choice and simplicity throughout their journey.”

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Car Rental’s Call to Action on Autonomous Vehicles

The car rental industry has built-in advantages to support a world with driverless cars, but it needs to take the next step in partnering with autonomous vehicle stakeholders.

Job Finder: Access Top Talent. Fill Key Positions.