Nordic TeleCom to Provide Call Center Services for Sixt in Finland

Sixt Rent a Car in Finland announced on Aug. 23 that the Finland-based cloud service provider Nordic TeleCom will offer its services to Sixt in order to enhance its customer service in the country.

Sixt will be able to receive real-time reports and statistics of all the call traffic using Nordic TeleCom's service.

The new service also enables the monitoring of the overflowing traffic and missed calls. If a call cannot be answered within a reasonable time during rush hour, for example, the customer gets a voice message saying that the call has been registered and someone from customer service will call back in less than 20 minutes.

"We started with Nordic TeleCom's Overflow Service just in time before the busiest summer season,” said Managing Director of Sixt Finland Seppo Sariola. “The implementation was extremely easy and it didn't require any installations. Now Nordic TeleCom's solution is enhancing our customer service and boosting our sales in all the more than 40 service stations in Finland.”


  1. mike [ September 20, 2012 @ 10:01AM ]

    The new service also enables the monitoring of the overflowing traffic and missed calls. Thank you for article.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Job Finder: Access Top Talent. Fill Key Positions.