Enterprise UK Plans for Home-based Employees

Enterprise Rent-A-Car expanded its work-from-home pilot program after experiencing positive results after a few months in the UK. Enterprise plans for 50% of Enterprise Business Support (EBS) employees to become home-workers as the demand for call center employees increases, the company announced Sept. 21

During the pilot, call center employees from the EBS facility were given the opportunity to work from home with technical support to handle telephone reservations.

Enterprise compared the costs of having employees work from home versus the office and found an immediate 70% cost-saving. The comparison showed the cost of an office-based employee is around $6,500 per year while the cost of a home-based employee is roughly $2,000 in the first year for set-up costs and is then almost minimal in subsequent years.

Other benefits of the home-working pilot include improved retention, which was 20% higher than the call center average, reduction in absenteeism and disciplinary issues, higher employee satisfaction and a more diverse work force.

In addition, the home working program has allowed Enterprise to provide extended hours for improved customer experience.


Related article: Hertz Sends Call Center Agents Home

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.