Customers Accuse Budget Licensee in B.C. for Overcharging for Damage Claims

According to CBC News’ Go Public investigative news segment, customers and former employees of Budget Rent a Car in British Columbia, a licensee, have accused the rental car company of overcharging for alleged damage to the vehicles.

In almost 70 cases of recent complaints directed to the Better Business Bureau, customers said they were overcharged for items like windshield chips and small scratches. The BBB currently has the company’s rating set at an “F.”

Former employees then revealed to Go Public that Budget allegedly would not only overcharge for scratches, dents or windshield chips, but the company wouldn’t repair the vehicles until it needed a full replacement.

The licensee location is currently under investigation by the U.S. Budget corporate office. In a response to Auto Rental News, spokesperson for Avis Budget Group Alice Pereira said: “At Avis Budget Group, we hold integrity and responsibility among our core values and we take very seriously any allegations regarding customer service regardless of whether it concerns our corporate locations or, as in this case, an independently owned licensee facility. We can confirm that we are investigating the business practices of our independent licensee in British Columbia, but as we have not completed that investigation we cannot make any further comment about the reported allegations.”

Here are the two articles from CBC News’ Go Public, written by Kathy Tomlinson, in the order they were published:

“Budget Rent a Car accused of bilking customers”

“Ex-employees reveal ripoffs at Budget Rent a Car”

Comments

  1. Dr. Heffner [ November 21, 2012 @ 11:58AM ]

    They have been doing the same thing here in Pittsburgh for years.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.