In Wake of Sandy, How Are You Affected?

Photo courtesy of AllCar Rent A Car.
Photo courtesy of AllCar Rent A Car.

In what many businesses and residents in the area are calling historic wait-times in searching for gas, how are car rental operators servicing customers who become stranded as they search for service stations, among the many other problems facing operators in the area?

Gil Cygler, AllCar Rent A Car president and CEO, says that his rental car business, which operates in New York, has been sending cars with extra gas jugs out to neighboring cities in Connecticut and New Jersey less affected by Hurricane Sandy in search for gas. So how have other operators been affected?

With an influx in roadside assistance calls due to customers running out of gas, Cygler reports that some customers have stranded the out-of-gas cars, and in one case left an out-of-gas AllCar rental at a competitor’s lot in an attempt to rent another car simply for what was in the tank.

So here are some questions for car rental operators faring through these unique problems. Please share your thoughts on possible solutions and what you’ve been doing to accommodate customers and your fleet. Comments are welcome from operators not directly affected by the storm.

  1. If a customer runs out of gas, how are dealing with it overall?
  2. If a customer is stranded with no gas, are you charging them until they get the car back?
  3. What about when a customer abandons the car with no gas, but does call roadside services to let you know?
  4. If customer was unable to return the vehicle on time due to the storm, how are you charging or crediting the customer for the extra days?
  5. How long is too long in terms of returning it after the storm? An operator wants to be sensitive to its customer’s needs, but are people taking advantage in keeping the vehicle longer?
  6. What are other problems car rental operators are facing?

Please feel free to comment below, on our Facebook page or on our LinkedIn Group

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

Job Finder: Access Top Talent. Fill Key Positions.