Australian Car Rental Companies Waive Penalty Fees for Unreturned Vehicles in Bushfires

Major car rental companies in Tasmania, Australia announced Jan. 7 that renters who abandon their rental vehicles because of the bushfires in the area will not be held responsible for penalty rates, according to The Mercury.

Avis, Budget, Europcar, Red Spot and Thrifty said customers will be charged for their rental until Jan. 4 or when they inform the company they are unable to return the vehicle.

Brad Aldcroft, IT and special projects manager for Redspot, told Auto Rental News that some companies were charging customers full daily costs until cars were returned. “It has brought up a bit of an internal discussion on the moral responsibilities car rental companies have when it comes to natural disasters,” he said.

According to Aldcroft, Redspot didn’t lose any vehicles to fires, though many homes have been destroyed in Tasmania and New South Wales.

“It’s causing a mess with our fleet availability as many customers have been forced to abandon their vehicles and evacuate by boat or helicopter,” he said, adding that the company used its Facebook and Twitter accounts to help send messages out to customers.

View the full article from The Mercury by clicking on the URL:
http://www.themercury.com.au/article/2013/01/07/369899_tasmania-news.html


What do you think is the responsibility of car rental customers in these types of natural disasters? Feel free to comment below.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Safety Tech: Crash Avoidance or Sensory Overload?

As advanced safety technologies become even more pervasive on mainstream vehicles, are we creating “stupid drivers?"

Own the Fleet, Own the Future

In the dialogue surrounding new transportation paradigms, fleets have been off the public radar until recently. Here’s what’s going on, and a way for you to participate in the conversation.

Car Rental Rates Up, Fleet Sales Down — Correlation?

Car rental companies’ recent fleet discipline is needed now more than ever.

Job Finder: Access Top Talent. Fill Key Positions.

>