Enterprise, National Brands Named J.D. Power Customer Champions

The Enterprise Rent-A-Car and National Car Rental brands have been recognized as J.D. Power 2014 Customer Champions. The brands are two of 50 brands to earn this distinction, according to Enterprise Holdings.

As customer service champions, the Enterprise and National brands join 48 U.S. brands that deliver service excellence – both within their respective industry and across nine industries measured.

To determine the 2014 Customer Champions, J.D. Power examined five factors, including people, presentation, process, product and price. The 2014 Champions were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power’s syndicated research in 2013.

“Quality customer service is of the utmost priority for each of our brands and a standard by which we continually evaluate ourselves,” says Pamela Nicholson, CEO and president of Enterprise Holdings. “Whether in one of our neighborhood locations or at an airport, we are committed to our customers no matter where they need us. This accolade from J.D. Power on behalf of our customers reaffirms these efforts.”

Comments

  1. Ed [ March 8, 2014 @ 04:33PM ]

    How is this possible ? Enterprise vehicles in there local market locations are crap. There interiors are always disgusting and they keep there cars to very high milege. I work for one of the world wide rental companies and so many people say they had it with eneteprise and there nasty cars. I guess for 9.99 a weekend day you get for what you pay for

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.