Budget Upgrades Website to Improve Customer Experience

Photo via Atomic Taco/Flickr.
Photo via Atomic Taco/Flickr.

Budget Car Rental has announced website enhancements, which will provide greater user functionality and a better customer experience, says the company.

Here are highlights of updates for Budget.com:

  • A "Get a Receipt" section on the Budget homepage so customers can easily access their rental receipts.
  • An enhanced and more user-friendly calendar for selecting vehicle pick-up and return dates.
  • Improved location functionality, which features popular tourist attractions, such as Times Square or the Grand Canyon, making it easier for users to find Budget locations located near these attractions.
  • A new "My Activity" landing page for customers who have signed into their accounts. Users can make a reservation, see rentals, print rental receipts and access profile information.

"We strive to make travel as easy as possible for our customers and that starts with the reservation process," said Jeannine Haas, chief marketing officer, North America, Avis Budget Group. "We're constantly leveraging testing capabilities to ensure we incorporate customer insights into our reservation flow. These upgrades are a direct result of customer feedback and performance analysis, so we're confident budget.com users will appreciate the ease, clarity and convenience that these upgrades provide."

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

A Shared Mobility Model Takes Shape for Fleets

Technology that allows cab drivers flexible access to a shared fleet is leveling the playing field for an 89-year-old taxi company.

Safety Tech: Crash Avoidance or Sensory Overload?

As advanced safety technologies become even more pervasive on mainstream vehicles, are we creating “stupid drivers?"

Own the Fleet, Own the Future

In the dialogue surrounding new transportation paradigms, fleets have been off the public radar until recently. Here’s what’s going on, and a way for you to participate in the conversation.

Job Finder: Access Top Talent. Fill Key Positions.

>