Super Cheap Rental Uses Social Media for Customer Support

Photo via Wikimedia.
Photo via Wikimedia.

Los Angeles-based Super Cheap Car Rental is encouraging its customers to go social for rental support.

Super Cheap will be using a variety of social networking platforms to answer questions, allow customers to make reservations and to connect with the Super Cheap rental community, says the company. The social sites include Facebook, Twitter, JivoChat, WhatsApp and WeChat.

Social networking makes it easier for customers to receive answers to questions about the company, policies and their rentals. These apps are great for quick responses without having to call in.

"We're very excited to offer this kind of service to our current and potential clients," said Danny Barker, president of Super Cheap Car.

Once a customer reserves through one of these social networks, a Super Cheap staff member will track the reservation with the customer’s name and then correspond to verify the reservation via email, according to the company. Customers should be aware that printed receipts are only available with online reservations — not with reservations made through one of these social networking apps and sites.

Additionally, customers can also receive updates on sales and deals with Super Cheap through the social networking sites and apps.

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