Super Cheap Rental Uses Social Media for Customer Support

Photo via Wikimedia.
Photo via Wikimedia.

Los Angeles-based Super Cheap Car Rental is encouraging its customers to go social for rental support.

Super Cheap will be using a variety of social networking platforms to answer questions, allow customers to make reservations and to connect with the Super Cheap rental community, says the company. The social sites include Facebook, Twitter, JivoChat, WhatsApp and WeChat.

Social networking makes it easier for customers to receive answers to questions about the company, policies and their rentals. These apps are great for quick responses without having to call in.

"We're very excited to offer this kind of service to our current and potential clients," said Danny Barker, president of Super Cheap Car.

Once a customer reserves through one of these social networks, a Super Cheap staff member will track the reservation with the customer’s name and then correspond to verify the reservation via email, according to the company. Customers should be aware that printed receipts are only available with online reservations — not with reservations made through one of these social networking apps and sites.

Additionally, customers can also receive updates on sales and deals with Super Cheap through the social networking sites and apps.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.