Auto Europe Launches Pickup Guarantee Program

Image courtesy of Auto Europe.
Image courtesy of Auto Europe.

Auto Europe, a U.S.-based travel services provider to Europe, has launched a Ready-to-Go Pickup Guarantee. It pledges to pay for a customer's car rental if the reserved vehicle is not ready and waiting upon his or her arrival at the rental car counter.

"We are always listening to our customers, and we know that when they go to Europe, they'll be creating memories that will last a lifetime," said Scott Braun, chief marketing officer of Auto Europe. "There is a lot of anticipation for their trip and the last thing they want is any hiccup with their rental car. Since we're committed to ensuring a smooth rental experience, we wanted to put our money where our mouth is. That's why we created the Ready-to-Go Pickup Guarantee. If we don't deliver on our promise, the rental is on us."

This new guarantee is the latest example of Auto Europe's commitment to putting customers first, says the company.

“Whether it is assisting through challenges at pickup, drop-off or anytime in between, we've always prided ourselves on staying by the customer's side during their entire journey," added Braun.

For more information, visit www.autoeurope.com.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.