Avis Adds Voice Feature to Mobile App

Photo via Atomic Taco/Flickr.
Photo via Atomic Taco/Flickr.

Avis Car Rental has launched an updated Android application, which enables customers to make, confirm or cancel car rental reservations via voice.

By using spoken and visual prompts, the mobile application guides customers enrolled in Avis Preferred, the company's loyalty program, through the reservation process for airport rentals around the globe.

The application speaks and displays four car classes (compact, intermediate, full-size and luxury) as well as the car rental's estimated total cost, according to Avis. Once the reservation is made, customers will automatically receive a confirmation email.

In addition, users can use their voice to initiate a call to customer service using the app.

"This new enhancement is another easy, convenient and fast way for the busy traveler to make, change or cancel reservations and reach customer service," said Neal Zamore, Avis Budget Group’s vice president of consumer marketing and customer relationship management. "Our new app is like having a personal car rental assistant with you around the clock. We hope our valued Avis Preferred members appreciate this added benefit."

To utilize the new feature, travelers must be Avis Preferred members and have their rental preferences on file.

For more information on the Avis Preferred program, visit www.avis.com/preferred.

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