Renter Rated Award Returns for Third Year at Auto Rental Summit

The winners of last year's Renter Rated Award and honorable mentions (from left to right): Mike Sahota of Zoom Rent-A-Car; Sam Zaman and Dan Darvish of Black & White Car Rental; Ali Mohageri of Executive Van Rentals and Airport Rent-A-Car. Photo by Amy Winter-Hercher.
The winners of last year's Renter Rated Award and honorable mentions (from left to right): Mike Sahota of Zoom Rent-A-Car; Sam Zaman and Dan Darvish of Black & White Car Rental; Ali Mohageri of Executive Van Rentals and Airport Rent-A-Car. Photo by Amy Winter-Hercher.

Auto Rental Summit and CarRentalExpress.com announce that the third annual Renter Rated Award by CarRentalExpress.com will be presented at the 2015 Auto Rental Summit on Nov. 10.

CarRentalExpress.com is a comparison and bookings site dedicated to independent car rental agencies. Renter Rated is a CarRentalExpress.com exclusive program that allows renters to review and rate their CarRentalExpress.com rental in 9 categories using 1 to 5 stars, along with an opportunity to provide written comments about the rental. Each agency’s star rating can be viewed on CarRentalExpress.com.

This award will be presented to the independent car rental agency that scores the highest in the Renter Rated Program from Nov. 1, 2014 - Sept. 30, 2015. Runners up in three sub categories — Staff, Vehicles and Overall — will be recognized with honorable mentions.

In the Staff category, rentals are judged on these criteria: promptness of service, rate quote honored, staff knowledge and staff courteousness. In the Vehicle category, rentals are judged on vehicle availability, vehicle satisfaction and value, while the Overall category is judged on “recommend to others” and “would rent again.”

Renter Rated, in existence since 2005, has thousands of ratings of car rentals, said Stanley Levy, chair of Express Internet Technologies, the parent company of CarRentalExpress.com. “There are many independent car rental agencies that excel in customer service with great fleets and competitive pricing,” Levy said. “The independents on the Renter Rated system will all be in the running to receive the third annual award.”

“The Renter Rated Program and Renter Rated Award represent an important step to showcase the great customer service of independent car rental companies,” said Chris Brown, executive editor of Auto Rental News. “We’re delighted to present the award at Auto Rental Summit, an event dedicated to improving customer service.”

The 2015 Auto Rental Summit will be held Nov. 9-10 at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., less than seven miles from the Fort Lauderdale-Hollywood International Airport.

Visit www.autorentalsummit.com for updates.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

A Shared Mobility Model Takes Shape for Fleets

Technology that allows cab drivers flexible access to a shared fleet is leveling the playing field for an 89-year-old taxi company.

Safety Tech: Crash Avoidance or Sensory Overload?

As advanced safety technologies become even more pervasive on mainstream vehicles, are we creating “stupid drivers?"

Own the Fleet, Own the Future

In the dialogue surrounding new transportation paradigms, fleets have been off the public radar until recently. Here’s what’s going on, and a way for you to participate in the conversation.

Job Finder: Access Top Talent. Fill Key Positions.

>