Auto Rental News
MenuMENU
SearchSEARCH

Judge Denies Dollar Thrifty Class Action Suit

A federal judge refused to certify a class of consumers who claim that Dollar Thrifty adds extra charges onto contracts in violation of consumer law.

by Staff
March 16, 2016
Judge Denies Dollar Thrifty Class Action Suit

Electronic signature pad. Photo courtesy of Computime.

2 min to read


Electronic signature pad. Photo courtesy of Computime.

A federal judge refused to certify a class of consumers who claim that Dollar Thrifty adds extra charges onto contracts in violation of consumer law, according to a report by Court House News. This is the second time a class action suit was dismissed on this case.

In 2012, plaintiffs Sandra McKinnon and Kirsten Tool sued Dollar Thrifty Automotive Group for allegedly defrauding them and other customers in California and Oklahoma. After allegedly orally declining additional services such as damage waivers and insurance, the plaintiffs claim that Dollar employees misled them into checking boxes on the electric signature pad that actually added the extra services.

Ad Loading...

The plaintiffs claimed that the company relies "on the hustle and rush of airports to send their customers away without having reviewed their rental charges, thereby giving Dollar a basis for claiming that their customers routinely agree to the add-on charges," according to the report.

The two proposed classes at issue included all U.S. residents who obtained a car rental since Jan. 1, 2009 — from certain California locations or online — and were charged for a loss damage waiver when their own car insurance applied to rental cars.

U.S. District Judge Yvonne Gonzalez Rogers denied the plaintiffs' motion for class certification but gave them leave to amend their class definitions. She found that Dollar Thrifty’s practices concerning disclosure of the waivers were "not uniform," since "the placement of signs, the provision of oral disclosures, and initialing procedures all varied temporally and by location."

"While some common evidence might exist specific to each location and within specific time frames, plaintiffs have not put forward a more narrow class subject to proof," Rogers wrote in her 16-page ruling.

Rogers also found that one of the proposed classes — which covers consumers who rented their cars in person rather than online — was not ascertainable, according to the report.

Ad Loading...

When determining whether a particular individual purchased a waiver "in circumstances in which the requisite disclosures were lacking," Rogers said, "the court agrees that it is not feasible to resolve this question on a class-wide basis."

“It is possible that a much more narrow class focused on the sole issue of lack of signage for specific locations within a specific time period may be appropriate," said Rogers.

Rogers gave the plaintiffs until May 3 to file an amended motion for class certification.

More Rental Operations

A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
Ad Loading...
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
Ad Loading...
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
A rental car between two placards showing a symbolic revenue increase from $300 to $1600.

New Consulting Company Ready To Boost Point-of-Sale Revenue

Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.

Read More →
Ad Loading...
Martin Romjue stands at conference stage podium close to a dangling, glistening chandelier.
Rental Operationsby StaffApril 15, 2026

Meet The (Semi-New) ARN Editor

Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.

Read More →
Ad Loading...