Ride-Hailing Services Continue to Increase in Business Travel

A customer requests a ride through Uber's mobile app. Photo courtesy of Uber.
A customer requests a ride through Uber's mobile app. Photo courtesy of Uber.

In the first quarter 2016, ride-hailing services (Uber, Lyft) gained an additional 4% in total share of rides from fourth quarter 2015. According to the Certify SpendSmart Report for Q1 2016, ride hailing now accounts for 46% of all ground transportation transactions — taxi, car rental, and ride-hailing.

The SpendSmart Report analyzes the latest data and analysis of U.S. business travel expense spending trends.

Uber takes the top spot in the ride-hailing category with more than 43% of ground transportation transactions. In second place, Lyft has increased in business travel by growing 44% from Q4 2015 to Q1 2016, according to the report. Lyft now represents almost 2.5% of all ground transportation transactions.

Car rental gained 2% in Q1 2016, according to the report. This increase wasn’t enough to take the top spot from ride-hailing, but car rental now accounts for 40% of all ground transportation compared with 38% in Q4 2015.

Taxis dropped 14% of total ground transportation, according to the report. This is the first time that taxis registered below 20% in Certify SpendSmart data. The taxi segment has seen a 23% decline in the last two years, says the report.

When it comes to ratings, users gave the top rates to ride hailing with Uber at 4.7 and Lyft at 4.5. Car rental came in second with a rating of 4.1, followed by taxi at 3.8, according to the report.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Four Thoughts From the 2016 Conference Calls

Sifting through the notes of Avis Budget Group’s and Hertz Global Holdings’ recent fourth quarter conference calls give us some trend lines to watch out for in 2017. (Of course, this gives us an incomplete snapshot, as Enterprise Holdings is privately held.)

Recall Repairs Are Not Afterthoughts

It's easy for small commercial fleet operators to neglect recall repairs. If "fleet" isn't your first business priority, recalls must be.

What Does the Future Hold for Fleet Sales to Car Rental?

With domestic automakers pulling back on rental fleet sales and lower overall light-duty sales projected, the car rental industry will have to adjust.

Job Finder: Access Top Talent. Fill Key Positions.

>