Record360 Launches Claims Management Platform

With the Record360 app, rental car employees can take still photos as well as video when performing a vehicle walk-around. Photo courtesy of Record360.
With the Record360 app, rental car employees can take still photos as well as video when performing a vehicle walk-around. Photo courtesy of Record360.

Record360, which uses mobile and Web-based app technology to document vehicle damage, has announced the release of its claims management platform.

This platform will allow for a more seamless integration of Record360’s photo/video vehicle condition capture capabilities with the necessary work that follows damage claims, according to the company.The update is a result of customer feedback requesting a user-friendly way to take existing condition review records and pass them through the claims process.

According to Record360, the new claims management platform offers several features that claims managers need to expedite the claims process, including:

Claims Diary: Managers can keep a diary of everyone contacted during the claims process as well as the outcome of those conversations.

File Attachments: Claims processors can attach rental forms, claims forms, and diminished use reports or other documentation, making them accessible to anyone within their organization by email or download.

Usability: An overhaul of the software’s file access, transaction emails, and notation system were performed to allow for a streamlined user experience.

“We made a point of testing the platform with some of our highest transaction-volume customers to see if it would save them claims processing time, improve subrogation results, and effectively remove paper from their processes,” said Shane Skinner, Record360’s founder and CEO. “We were excited to receive consistent feedback that this was definitely an improvement versus their previous processes, and made the experience far less of a headache.”

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

>