Enterprise Donates Stroller after Customer Recognizes Agent on Facebook
Visiting an Enterprise Rent-A-Car location with twins but only a single stroller, a rental agent helped out this customer by holding one of her babies as she filled out paperwork. Enterprise’s social media team saw the customer’s photo of this moment and ended up purchasing a double stroller for the customer.
Coty Vincent visited an Enterprise Rent-A-Car location in Tulsa, Okla., after being the victim of a hit-and-run collision, according to a report by Tulsa World.
As she approached the rental counter, she had to hold one of her baby twins since she didn’t have a double stroller. The rental agent John held one of her babies so she could fill out paperwork.
Vincent took a photo of the moment and posted it on her Facebook page, according to the report. Vincent shared the photo to a Facebook page called Love What Matters.
The post caught the attention of Enterprise’s social media team, says the report. Enterprise announced that it would purchase a double stroller for Vincent and reward John for his customer service.
"We were so moved by Coty's Facebook post that we wanted to return the favor and do something special for her,” Lee Broughton, vice president of Enterprise North American Brand Marketing, told Tulsa World. “Of course, we are also recognizing John for going the extra mile."
Click here for the full Tulsa World report.
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