In certain states, Enterprise Holdings' brands offer TollPass Automatic, an optional service that provides automatic billing for those who pass through tolls.
In an effort to help address outstanding fines for traffic, parking, and toll violations by car rental customers, Enterprise Holdings Inc. has notified more than 7,700 local governments in the U.S. and Canada.
Since 2011, Enterprise Holdings has sent out annual reminders — along with the company’s contact information — as part of the public record and directed government officials to deliver notice of any outstanding tickets and fines to the company’s “shared services” administrative centers in Tulsa, Okla., and Toronto.
“We recognize that any delay in collecting fines from traffic, parking, and toll violations can have a costly impact on critical taxpayer services,” said John Murphy, vice president of airport operations for Enterprise Holdings. “At Enterprise, we work to ensure that local governments receive payment in a timely manner by streamlining the flow of information and giving local officials the ability to work directly with those who have outstanding fines. We find this process helps save valuable time and resources.”
Enterprise Holdings reviews information about violations and, whenever possible, transmits them to the proper government officials, allowing their respective local courts to enforce citations more rapidly and reduce backlogs of unpaid fines, according to the company.
However, laws differ across each state and municipality. Some communities enable car rental companies to transfer liability to those responsible for the traffic fine.
In locations where car rental companies are legally required to pay violations on behalf of their customers, Enterprise Holdings works directly with local authorities to manage the payment process and recover its administrative costs via a fee from each person paying for a violation, according to the company. In such cases, the renter’s contact information is not disclosed, ensuring that driving records and insurance rates remain unaffected.