Enterprise Alerts Government on Customers’ Traffic Fines, Tickets

In certain states, Enterprise Holdings' brands offer TollPass Automatic, an optional service that provides automatic billing for those who pass through tolls.
In certain states, Enterprise Holdings' brands offer TollPass Automatic, an optional service that provides automatic billing for those who pass through tolls.

In an effort to help address outstanding fines for traffic, parking, and toll violations by car rental customers, Enterprise Holdings Inc. has notified more than 7,700 local governments in the U.S. and Canada.

Since 2011, Enterprise Holdings has sent out annual reminders — along with the company’s contact information — as part of the public record and directed government officials to deliver notice of any outstanding tickets and fines to the company’s “shared services” administrative centers in Tulsa, Okla., and Toronto.

“We recognize that any delay in collecting fines from traffic, parking, and toll violations can have a costly impact on critical taxpayer services,” said John Murphy, vice president of airport operations for Enterprise Holdings. “At Enterprise, we work to ensure that local governments receive payment in a timely manner by streamlining the flow of information and giving local officials the ability to work directly with those who have outstanding fines. We find this process helps save valuable time and resources.”

Enterprise Holdings reviews information about violations and, whenever possible, transmits them to the proper government officials, allowing their respective local courts to enforce citations more rapidly and reduce backlogs of unpaid fines, according to the company.

However, laws differ across each state and municipality. Some communities enable car rental companies to transfer liability to those responsible for the traffic fine.

In locations where car rental companies are legally required to pay violations on behalf of their customers, Enterprise Holdings works directly with local authorities to manage the payment process and recover its administrative costs via a fee from each person paying for a violation, according to the company. In such cases, the renter’s contact information is not disclosed, ensuring that driving records and insurance rates remain unaffected.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Job Finder: Access Top Talent. Fill Key Positions.