Fox Updates Policies to Support Customers Impacted by U.S. Travel Ban

Logo courtesy of Fox Rent A Car
Logo courtesy of Fox Rent A Car

Fox Rent A Car has announced that it will amend its prepaid rental booking, refund, and cancellation policies for customers that have been impacted by the recent U.S. travel ban.

Customers who have been — or might be — impacted by this recent change to U.S. travel and immigration policy should contact the Fox Rent A Car customer service team via email at [email protected] or via phone at 929-346-0096, says the company.

If customers provide their reservation number, passport information, and information about their country of origin, the Fox team will work with them to cancel their booking as needed and provide a 100% refund to the credit card used to book their prepaid car rental, according to the company.

"We are working with our teams to assist our customers who have been impacted by the recent U.S. travel ban to help alleviate any additional stress or inconvenience caused by this ban," said Sean Busking, Fox Rent A Car’s chief operating officer. "Fox will provide a full refund to impacted customers who are not able to honor their prepaid reservations, and we will waive any fees or penalties for cancellation. We have asked our reservation partners to extend the same services and benefits to these customers who have booked a prepaid reservation with Fox Rent A Car.”

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

>