Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.


Sixt Revenue Up 9.8% in First Half of 2014

For the first half of 2014, German-based Sixt SE’s revenue and earnings were both up compared to the same period in 2013, according to the company. Rental revenue increased 9.8% — from EUR 462.2 million in half-year 2013 to EUR 507.7 million (half-year 2014).

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Hertz Global Sale Offers 33% Discount

Available in more than 100 countries, Hertz Global Sale provides customers with a discount of up to 33% on rentals made from Aug. 26 until Sept. 26, 2014.

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National Launches Annual Reward Promotion

National Car Rental has launched its annual Rent Rent Reward promotion for Emerald Club loyalty members, which provides one free rental day for every two qualifying rentals of a mid-sized or larger vehicle for two or more consecutive days.

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Hertz Celebrates 11 Years with Thai Franchisee

The Hertz Corp. has renewed its agreement with its franchise partner Paragon Car Rental Co. Ltd., which has been operating Hertz in Thailand since 2003.

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Avis, Seaborne Airlines Partnership Benefits Travelers

Avis Budget Group Inc. and Caribbean-based Seaborne Airlines have signed an exclusive, multi-year partnership agreement. Seaborne Airlines travelers will be able to add an Avis, Budget or Payless vehicle rental to a flight booking.

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How to Rent to Credit-Challenged Customers

With an understanding of the risks and with proper qualification protocols, cash and debit card rentals can be done successfully.

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How to Effectively Answer the Phone

Proper protocol during the initial phone call can mean the difference between a new valued customer or lost business.

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How to Implement an Incentive Plan

A well-structured incentive plan not only rewards your employees for their achievements but also improves your bottom line.

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How to Speed Up the Rental Counter Process

Five car rental operators share tips on how to speed up the check-in and check-out process without cutting corners on customer service.

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Car Rental Q&A: How Can I Establish a Monthly Goal-Setting Process for my Sales Team?

An operator asks for tips when creating a monthly goal-setting process for his rental company's sales and service staff.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

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