Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.


Industry Converges on Las Vegas for the 2013 Car Rental Show

Signs of a healthy and dynamic industry, an expanded agenda, a strong international presence and new OEM memberships in ACRA highlight this year's show.

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Car Rental Q&A: How Can I Improve The Quality Of My Credit Application?

Reader hopes to increase the size of his fleet with fleet financing. But he needs to improve the quality of his credit application to lenders.

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Rent A Toll Teams With Violation Management Services

The companies' new agreement will provide customers with violation processing — including toll, parking and red light violations — with one provider.

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Hertz and Encompass Media Group Expand Partnership to Include Dollar-Thrifty Locations

Encompass Media Group will increase both companies’ advertising and provide access to customer touch points at Hertz, Dollar and Thrifty locations under the expanded partnership.

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City CarShare Releases Annual Report on Carsharing Impact

The nonprofit organization’s report revealed a savings of 85 million fewer pounds of CO2 emissions, 43 million fewer gallons of gasoline used, and 25 million fewer miles driven last year in Northern California due to its car sharing program.

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Austin-Bergstrom International Airport Begins Construction for Conrac

The new consolidated rental car facility will house all rental car companies in a parking complex to eliminate the need to shuttle cars between the service center and the customer pickup area.

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ChargePoint Partners with BMW’s DriveNow Electric Car Sharing Program

In honor of Earth Day 2013, the new partnership showcases the benefits of electric vehicles and EV charging.

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Hertz Using Twitter to Address Customer Complaints

Hertz has made the decision to integrate social media customer service into its business.

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Enterprise CarShare Launches Integrated Marketing Campaign

Campaign kicks off in established car-sharing markets, including New York City, Boston and Philadelphia.

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Europcar Launches New ‘Moving Your Way’ Website

As part of the company’s brand repositioning, Europcar launches a new website with advanced search filters, quote comparison features and simplified access to customer profiles.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

GM Goes High Touch at Fleet Preview

Amid new products such as the light-duty pickups, the 2014 Impala, the Cruze diesel and the announcement of a new small cargo van, it’s the one-on-one attention that sticks with you.

How Will VW Sell 800,000 Units in America?

At its annual fleet preview, Volkswagen talked fleet sales, residual strategies, product lineup, three new turbo engines and how diesel can help your costs (but not your heart rate).

A Coda for Coda Automotive

Coda Automotive’s bankruptcy is not surprising, though it was surprising that the company was able to play off the good intentions of the green industry for as long as it did.

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