Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.

How to Protect Your Business From Security Threats

Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.


Auto Rental Summit is New, Again

This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.


Duck or Unicorn: When is a Rental Car Not a Rental Car?

Peer-to-peer car rental companies claim they aren't the same as traditional car rental companies.


How Can My Rental Company Prevent Identity and Credit Card Fraud?

A car rental employee wants to learn more about how to prevent identity and credit card fraud during the rental car process.


L.A. Approves Purchase of Land for Rental Car Center

The Los Angeles City Council approved the acquisition of 37 parcels of land as part of its traffic improvement project at Los Angeles International Airport. The project includes a new consolidated rental car center.


Zipcar Expands Street Parking in San Francisco

Zipcar plans to add more street parking locations throughout the city of San Francisco after the San Francisco Municipal Transportation Agency (SFMTA) recently approved a permanent on-street parking permit program.


GM's Weekly Car Rental Service Continues to Expand Across U.S.

GM’s Maven Gig service now provides vehicles for freelance drivers in Los Angeles, San Diego, and San Francisco, including package delivery, food or grocery delivery, and ride hailing.


Speed Luxury Car Rental Offers Membership Plans

As a luxury club member, customers receive priority car reservations and delivery to their door. Members can choose between 15 different luxury models.


Legends Car Rental Adds Sprinter Vans to Fleet

Los Angeles-based Legends Car Rental has added van rentals to its fleet. New Mercedes-Benz Sprinter vans are now available for customers.


Survey: Millennials Would Rather Give Up Social Media Than Lose Use of Vehicles

When faced with the prospect of losing access to a vehicle for an extended time, millennial drivers in particular say they would rather go without social media for a week (50%), according to a survey by Enterprise Rent-A-Car.


Car Washer Shocked to Find Snake in Rental Car

A car washer at a Globe Car Rental location in Montreal found a surprise under the hood of a rental car: a snake.


car2go Usage Increases 40% in First Half 2017

Usage of car2go increased by 40% year-over-year in the first half of 2017 compared to the first half of 2016 across all 11 of the service's North American locations. Among car2go's locations, New York, Toronto, and Vancouver have experienced the fastest year-over-year membership growth.


Maven Orders 250 More Bolts for Carsharing Tests

Maven, General Motors’ personal mobility brand, has ordered 250 more Chevrolet Bolt electric vehicles for carsharing tests.


Perfect Price Launches Car Rental Pilots

Perfect Price, the artificial intelligence company for pricing, has announced four rent-a-car pilots and a goal of 10 active pilots globally by the end of September. Additionally, Michael Kane has been named to the company’s advisory board.


Hertz Reports Net Loss of $158M

For the second quarter 2017, Hertz Global Holdings Inc. has reported its total revenues as $2.2 billion, a 2% decline versus second quarter 2016. Hertz reported a net loss of $158 million, including $54 million of impairment charges.


Manheim's Cadigan Retires After 40-Year Career

Jay Cadigan will retire from Manheim, capping a 40-year career in the remarketing industry that included stints at auctions, as well as leasing companies and rental car operators.


Europcar Reports Revenue Up 10%

In the first half of 2017, Europcar reported revenue of 1.028 billion euros — up 10.1% at constant exchange rates compared with the first half of 2016. Europcar's number of rental days increased to 30 million.


Hertz France to Pay 40,000 Euros Fine for Data Breach

Hertz France must pay a 40,000 euros fine after personal information from almost 36,000 of its customers was found to be easily available online.


Sixt Mexico Wins Favorite Customer Award

Sixt Mexico has been awarded as’s favorite rental company of 2016 in three of its airport branches: Manzanillo Airport, Morelia Airport, and Torreon Airport.


GoCar Carsharing Service Expands to Limerick

Ireland’s GoCar carsharing service has expanded to the city of Limerick. Currently, it's available in Dublin and Cork.


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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

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