Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.


National Extends Summer Promotion

Due to positive response, National Car Rental has extended its summer promotion for an additional 30 days.

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City Council to Vote on Airport Rental Facility

San Antonio’s City Council will decide whether to invest $166 million to build a new consolidated rental car facility at San Antonio International Airport.

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Enterprise Rideshare Expands Vanpooling Services

Enterprise Rideshare, a carpooling and vanpooling service of Enterprise Rent-A-Car, has partnered with the Community Transportation Association of America (CTAA) to expand vanpool programs across the country.

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Advantage Completes Acquisition of E-Z Rent-A-Car

Advantage Rent A Car, a portfolio company of funds managed by the Catalyst Capital Group Inc., has completed its purchase of E-Z Rent-A-Car Group Holding, LLC.

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Sixt Launches Social Media Contest

Sixt rent a car USA LLC has launched its #GutenTagAmericaContest social media campaign. By posting German-inspired content, entrants have a chance to win a luxury vehicle rental each week from June 1 through July 6.

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Customer Service: Phone Calls Top Social Media, Email

Although social media continues to grow in volume each month, phone inquiries are still the most popular form of communication for Enterprise Holdings’ car rental customers.

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Hertz Appoints Customer Service Leaders

The Hertz Corp. has announced that Stuart Benzal joins as vice president of customer experience and Tony Bedalov has been appointed vice president of customer care and contact centers.

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Nine Rental Companies Join Tampa Airport's New Conrac

Tampa International Airport’s new 2.6-million-square-foot consolidated rental car facility already has nine rental car companies signed up before the project has even broken ground.

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Zipcar Partners with L.A. Metro

Zipcar has entered into a partnership with the Los Angeles County Metropolitan Transportation Authority (Metro) to provide vehicles for hourly or daily reservations at 10 Metro park-and-ride locations.

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Enterprise’s Taylor Family Donates $22M to Local Nonprofits

Jack C.Taylor's family has announced $22 million in contributions to a variety of charitable and educational organizations that support underserved communities and youth in the St. Louis region.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

How Much Does Driving Style Affect MPG?

We conducted three tests using an in-vehicle data logger with surprising results — and some questions on whether one car’s computer is telling the truth on fuel economy.

Would Car Rental in Europe Benefit from Consolidation?

A market controlled by brokered transactions will continue to suffer price pressures and customer service issues.

Where is Car Rental Growing?

A recent report predicts that global car rental revenues will double by 2020 — but from where?

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