Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.


FlightCar Ceases Operations

FlightCar, a peer-to-peer carsharing company that operates at airports, has announced it has closed all of its 12 airport locations. FlightCar’s technology platform has been acquired by Mercedes-Benz Research & Development North America Inc.

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Avis Budget Group to Announce Second Quarter Results

Avis Budget Group Inc. plans to report its second quarter 2016 results after the market close on Tuesday Aug. 2.

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Hertz to Hold Second Quarter Earnings Webcast

Hertz Global Holdings Inc. will host a live webcast discussion of its 2016 second quarter financial results on Tuesday August 9.

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Lyft Premier Launches in New York, California

With Lyft Premier, riders will be matched with a more luxurious vehicle such as a BMW 5 Series, Audi A6, or Cadillac Escalade. Premier is now available in Los Angeles, the Bay Area, and New York City.

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Quick Turn-Around Facility Opens at Bismarck Airport

North Dakota’s Bismarck Airport has added a quick turn-around facility (QTA) to consolidate all of its on-airport rental car operations. The facility opened on June 1.

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Avis Now Provides More Features on Mobile App

Through the Avis Now features on its mobile app, Avis Rent A Car is allowing its loyalty members to control more details of their rental experience from their smartphone, including extending a reservation or upgrading a vehicle before arriving at the lot.

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GM Offers Bolt EV to Lyft Drivers

Express Drive, General Motors’ short-term car rental program for Lyft drivers, will expand to Colorado and California later this year. In California, the 2017 Chevrolet Bolt EV and the 2016 Chevrolet Volt will be available for rent.

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Right Cars to Open at Miami Airport

U.K.-based Right Cars Vehicle Rental Ltd will open a location at Miami International Airport in August. This is the company’s first franchise location in Florida.

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CarTrawler Announces Partnership with Hotels.com

This deal will enable partners of both Hotels.com and CarTrawler to sell car rental, private transfers, and now hotels through the direct implementation of CarTrawler’s platform.

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Europcar Australia to Offer Ski Carriers

This winter, Europcar Australia will offer Mitsubishi Outlander vehicles fitted with Thule ski racks that can hold up to six skis or four snowboards.

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Singapore to Launch All-Electric Carsharing Program

Singapore plans to start its first all-electric carsharing program by the middle of 2017. The 10-year program will be operated by BlueSG, a subsidiary of the Bollore Group.

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Dollar UAE Partners with Telecommunications Provider

Dollar Rent A Car in the United Arab Emirates has partnered with du, a telecommunications service provider. By purchasing a tourist SIM card from du, travelers can receive discounts on car rentals from Dollar.

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Aerodrive Car Rental Launches at Auckland Airport

In June, Aeroparks Auckland Airport Parking launched Aerodrive Car Rental at Auckland International Airport.

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How to Increase Corporate Rental Sales

Reservations don't just show up; rental companies need a plan to reach out and cater to local corporate accounts.

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Make a Game of It: Strategies to Improve Employee Engagement

"Gamification" techniques can establish healthy workplace competition and keep your employees motivated to sell.

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Anatomy of a Customer Call

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?

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2016 Auto Rental Summit: People, Process, Profits

Taking place Oct. 24-25, the 2016 Auto Rental Summit is moving to Orlando, Fla., with an agenda focused on fleet planning, recalls, risk, wage issues, and new technology solutions to boost utilization.

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New Business Models: Your Fleet, Skurt's App

The Los Angeles-based startup uses car rental companies' fleet to serve the new mobility market.

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Lobbying is Selling But to a Different Audience

Many of the steps you would use to prepare a traditional business pitch go into preparing for a policy pitch to elected officials.

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Car Rental Q&A: How Can Gamification Work for my Company?

Car rental operators ask questions relating to gamification and how the process can help motivate their workers.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Car Rental’s Call to Action on Autonomous Vehicles

The car rental industry has built-in advantages to support a world with driverless cars, but it needs to take the next step in partnering with autonomous vehicle stakeholders.

Iran — a Growth Market for Car Rental?

The second largest economy in the Middle East is poised for foreign investment, if post-nuclear deal jitters can be eased.

Rentals and Terrorist Activity: Time to Hone the Plan

Terrorist activity is frequently tied to a rental vehicle. In today’s heightened risk environment and the potential for terrorism from within, local operators need to hone an action plan.

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