How to Rent to Credit-Challenged Customers

With an understanding of the risks and with proper qualification protocols, cash and debit card rentals can be done successfully.

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How to Effectively Answer the Phone

Proper protocol during the initial phone call can mean the difference between a new valued customer or lost business.

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How to Buy Cars From Your Local Dealer

A local dealer can be a great source for spot buys — if you know how to manage the deal.

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How to Implement an Incentive Plan

A well-structured incentive plan not only rewards your employees for their achievements but also improves your bottom line.

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How to Speed Up the Rental Counter Process

Five car rental operators share tips on how to speed up the check-in and check-out process without cutting corners on customer service.

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Study Grades Credit Card Auto Rental Insurance Coverages

CardHub report finds that types and levels of coverage vary greatly by card; American Express named as having the best coverage.

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Car Rental Q&A: How Can I Establish a Monthly Goal-Setting Process for my Sales Team?

An operator asks for tips when creating a monthly goal-setting process for his rental company's sales and service staff.

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Class Lessons: Learning from Class Actions

Rental car companies should consider lessons learned from past class-action lawsuits and how they apply to changing technology.

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Hertz Withdraws Guidance, Shares Fall

Hertz Global Holdings saw increasing rental activity in the second quarter, and found itself short on vehicles because of the increased number of recalls by the automakers, the company said Tuesday.

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Minivans Lead July Used Vehicle Price Decline

According to ADESA Analytical Service’s July analysis, prices declined between June and July for virtually all model classes. Minivans and mini SUVs were hit the hardest, with price declines of 5.7% and 3.8%, respectively.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Why Some Residents Don’t Want car2go

A town hall meeting is a good barometer of the growing pains of a new transportation business model.

Uber for Business: Promise or Threat?

How catching a ride from a guy in his Honda Accord could change the shape of business travel.

Are Renters Exhibiting a Creeping Sense of Entitlement?

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

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