January/February 2003

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How to Make Money in the Car Rental Business

By Amy LeSage

Some rental operators net pre-tax 20 cents or more on the dollar. With the right plan and enough drive, you can too, advises industry consultant Neil Abrams at the Car Rental Show.

Fighting City Hall and Winning

By Cathy Stephens

Columbus, Ohio, operators unite to bring a $4 per-day car rental tax to a public vote, in which the tax goes down to defeat 62% to 38%.

Protecting Your Trade Secrets from the Competition

By Michael LaPlaca

In 1999, Enterprise won a court decision that provides a glimpse into how car rental companies can prevent ex-employees from disclosing confidential data.


In Memoriam: Paul Schuster

By Staff

Industry leader passes away

In Memoriam: Bill Timberman

By Staff

Industry leader passes away.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

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